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cex

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YOUR CUSTOMERS ARE IN THE DRIVER’S SEAT

The concept of Customer Experience (CEX) is what seems to be on everyone’s lips these days. Much is driven by organization’s newfound love of data and technlogy. CEX is the art of constantly meeting, redefining and improving customer demands. With CEX you are able to rapidly prototype and validate customer demands. We help you by delivering this experience to your customer through clever web or mobile apps.

Digital tools have put your customers in the driver’s seat too. It helps them research and compare products instantly and have orders delivered to their doorstep easily. Companies are used to have a marketing strategy to be present in (digital) places and on channels where their customers are.

 

THE WOW FACTOR

However, by using new technologies and processes, you will be able to proactivly lead digital customer journeys rather than following customers around. By making customer journeys compelling, customized and an open-ended experience, you are able to deliver the ‘wow-factor’ and transform mediocre customers into loyal brand ambassadors – for life.

 

CEX TO MARKET

Customer Experience Design is a method that allows your organization to spot opportunities, validate and test them and put them to market faster than ever. Building CEX means working towards the ultimate competitive advantage: loyal ambassadors.

Studio Codeur is able to analyze, build, prototype and improve your customer journey. We have the tools, experience and knowledge to help your company proactivly lead digital customer journeys.